Match Com Customer Service Phone Number

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And you are a dating service???? If this is spam I need to know so I can delete them right away. My account was opened a week later but for one month only when I paid for three.

Anonymous THIS DATING WEBSITE IS BS. Starting mid April 2015.

Match Com Customer Service Phone Number

Anonymous The absolute WORST customer service. WATCH OUT FOR AUTORENEWAL. Make sure you cancel your subscription after you sign up so you don't get stuck with a blind charge. NO EMAIL STATING THE RENEWAL DATE NO EMAIL STATING THEY AUTORENEWED YOUR SUBSCRIPTION. NO REFUNDS THEY HAVE NOT HEARD THE LAST OF ME. Match choose to renew my membership for 3 more months without my consent and told me that I am not eligible for a refund. I asked what regulatory agency they where licensed by and I was told by the wizzard in customer service that he did not understand the question. I could just about understand him so maybe there is some validity to his answer. I called and cancelled the same day I subscribed for my free trial with no obligation. I have my cancellation confirmation number showing I cancelled hours later on the same day. I am a reporter for a large paper based out of Phoenix Arizona. I am not done with Match. My attorney will also be sending the corporate office a letter of intent to collect on a illegal withdrawal and no refund. It is time to have a Bill put in place that internet companies cannot conduct business false advertising. RON KITTINGER In Nov 2014 I had the auto renewal turned off. It was a 6 month subscription, that was to end in April 2015. In Feb 2015, my Match account was locked. I could do nothing on my profile. Match said my account had suspicious activity. I asked if it had been hacked and if my account information had been taken. Match would not say what happened to the account just 'suspicious activity'. I gave Match information to unlock my account. Auto renewal should have remained turned off. My subscription should have been turned off in April 2015. I was SURPRISED to see my bank account had been debited another six months by Match. I called to complain and get my money back, but Match said I had renewed my account in Feb 2015. I tried to explain that I would not have renewed in Feb if the account wasn't going to expire until April. I told them that the only contact I had with Match in Feb was finding out and correcting the lock. Now I have to go to my bank to get a credit on my account. I will also contact the BBB and Match corporate offices of IAC which owns several websites. I hope to put in a complaint with the New York attorney generals office as well. This corrupt activity has to be stopped. I am disappointed that Match would be low enough to cause this much trouble for the consumer. In Nov 2014 I had the auto renewal turned off. It was a 6 month subscription, that was to end in April 2015. In Feb 2015, my Match account was locked. I could do nothing on my profile. Match said my account had suspicious activity. I asked if it had been hacked and if my account information had been taken. Match would not say what happened to the account just 'suspicious activity'. I gave Match information to unlock my account. Auto renewal should have remained turned off. My subscription should have been turned off in April 2015. I was SURPRISED to see my bank account had been debited another six months by Match. I called to complain and get my money back, but Match said I had renewed my account in Feb 2015. I tried to explain that I would not have renewed in Feb if the account wasn't going to expire until April. I told them that the only contact I had with Match in Feb was finding out and correcting the lock. Now I have to go to my bank to get a credit on my account. I will also contact the BBB and Match corporate offices of IAC which owns several websites. I hope to put in a complaint with the New York attorney generals office as well. This corrupt activity has to be stopped. I am disappointed that Match would be low enough to cause this much trouble for the consumer. I WANT A REFUND. HOW LONG WILL IT TAKE? Anonymous I TOTALLY AGREE! I'M DEALING WITH THE SAME ISSUE! I SIGNED UP FOR TRIAL OFFER ONLY AND NEVER REALIZED THEY WERE CHARGING MY CREDIT CARD BECAUSE I IN THE PAST NEVER LOOKED AT MY STATEMENT BEFORE I PAID MY BILL. I NOTICED THEY CHARGED IT LAST MONTH AND I CALLED MY CREDI CARD AND THEY HAVE CHARGED MY CREDIT CARD 4 TIMES. TWICE A YEAR AND I NEVER EVEN USED THE SITE! I CALLED CUSTOMER SERVICE AND HE REFUSED TO TRANSFER ME TO A SUPERVISOR OR GIVE ME CORPORATE OFFICE NUMBER! Anonymous I got engaged in September, I canceled and deactivated my account at that time. I asked for a refund and was refused. There is no refund available OR partial credit. I could use every ugly word in the book and that still is NOT ENOUGH TO DESCRIBE THE SCAM THAT MATCH PUT YOU THROUGH! I am EXTREMELY disappointed with this company and will definitely not be referring anyone! I will keep moving forward on my complaint and to get my money fully refunded and the measly partial credit that they are stating is all they can do. Not since many years ago did I dare to try this scam criminal faceless online dating operation yet again on a short test try out only to be told with endless e-mail correspondence legal jargon and cancelling my paid subscription after only 3 or 4 days that no refunds can be given because of my sudden cancellation. I discovered that many women don't respond to sincere e-mails by men on this site because they are NOT PAID MEMBERS! So basically, we men who pay good money to find a potential life mate, pay to be scammed by faceless corporate criminals that use the law to protect their criminal scam operations with unpaid members on Match. I never heard of such utter garbage! Anonymous This site is absolutely the worst customer service site I have ever had the unfortunate experience with. First, I did cancel the acct. They said I didn't,,the person or supervisor I spoke with was kevin,,telling me there is no way I can get in touch with their corporate office and everything has to go through him!!! Anonymous I had only one connection, for 7 days. The very first and only connection was a phishing expedition LIKE I WAS! THIS SERVICE HAS PHISHERS POSING AS THE GOOD GUYS IN THE PICTURES!! THEN, THEY TAKE YOUR PHOTOS AND YOU WILL BE USED AS THE NEXT PHISHING EXPEDITION!! THAT'S CORRECT - THIS COMPANY SHOULD BE PUT OUT OF BUSINESS ASAP!!! DO NOT USE THIS SERVICE!!! PLEASE DO NOT USE THEM... MY IDENTITY IS OUT THERE, MY PICTURES ARE OUT THERE. AND THEY DO NOT EVEN CARE ABOUT IT!! I WAS ONLY ASKING FOR A WEEK REFUND AND IT WAS DENIED! THE IDIOT SUPERVISOR SAID: NO PROBLEM, WE TOOK HIM OFF... LIKE WHAT - I'M GOING TO TALK TO ANOTHER PERSON ON THAT SITE??? LIKE HELL I AM!! TERRIBLE SITE - BEWARE AND BE FORE WARNED!! Anonymous My brother had his match. They said it was fraud. Never got an email, phone call, or anything prior to them terminating his account. They blocked my credit card and when I call customer service I get twenty different answers from 20 different people. There is no customer service.... Anonymous WATCH OUT FOR AUTO RENEW - I EVEN THOUGHT I TURNED MINE OFF!!!!!!! I just want to cut and paste what anonymous said. I am VERY upset with the customer service. NO GRACE PERIOD - I called immediately and they stuck me with 3 more months!!!! STUCK WITH A BLIND CHARGE NO EMAIL RENEWAL REMINDER NO EMAIL STATING YOU AUTO-RENEWED NO REFUNDS - NO SYMPATHY Anonymous I agree the same thing just happened to me. I was not even on match that much. THe 6 months free is a scam!!!!!!!! They are a rip off. No refund or proration of services. Anonymous Try doing business with this group. They do not return calls, they will not transfer an inbound call to a supervisor, they won't give me, a potential customer, the name of an account executive to speak with. I'm all for automated business models, but when business comes to your door, ANSWER IT. Bad Business practice with the auto-renewal. I signed for one month and I thought I went in to my account to make sure it didn't charge me for more. Somehow it kept charging me and they said I didn't cancel. They won't give me a refund. There are no reminder emails or anything. They really should send that out to people. I am finished with them. I have used them in the past too but, the site just hasn't worked for me. Anonymous This is the worst site ever. Customer service is horrible. Six month guarantee fraud. I cannot repeat enough customer service is the worst. Try some other site not match. If you try to email them all you get are auto generated emails, customer service says one thing and does another. Anonymous They unactivated me without telling me why. I have only been on the site for 12 hours. I signed up one day and literally the next day I was sent a legal document stating that I was taken off! There's been no explanation as to why. I have not done anything that would violate the terms of the agreement. I was supposed to have a date TODAY and now he can not get in touch with me. This is so wrong!!! Anonymous This happened to me all the time. DO NOT SUBSCRIBE TO THIS SITE Anonymous OMG.... They did the same to me.... I agree with all of the above... I deal with Top Notch Customer Service people in my job... You can't understand a thing they say on the phone..... I am so mad... What has happened to them..... Anonymous MATCH IS THE WORST COMPANY ON THE MARKET. THEY SAY I INITIATED A CHARGEBACK, WHICH I DIDN'T. NOW THEY WANT ME TO START A WHOLE NEW PROFILE, WITH A NEW USERNAME, PICTURES, ETC.... I accidentally selected the 6months plan for 119. When I saw the fee hit my bank account not even 24 hours later I called right away to get it squared away. Then the customer service rep told me they could only refund me half. I still wanted the one month membership, but that was all and I was willing to pay for it, I just wanted refunded the other amount. They refused and told me that they could only refund me 68. It was not even 24 hours later! I then connected to a supervisor and they would not help me either, so I opted for the 68. I then called the corp office and was able to get the full refund and then pay 35. It took me a lot of time to finally have it taken care of, but eventually I did get it! I would say this is some of the poorest customer service reps by far! Thanks to the corp office though for the help! I would also cancel your membership right away so it does not renew monthly with out your knowledge!!!!!! Anonymous I agree with the worst customer service. I have been a match. I liked the website. I paid with auto pay. My credit card company had a security breach and issued me a new number. I did not know match. I never recieved an email from them altering me there was a problem with the account. They canceled by account. I just now discovered the problem 3-4 month later. I NEVER canceled the account. They will not reinstate the account at the rate I was paying. Customer service for a long time PAYING customer was extremely poor. Everyone that has had a problem should post it everywhere, so no one uses their site. I hear eharmoney is better anyway. Anonymous BEWARED OF THE 6 MONTH GUARANTEE. THEY NEVER SAY THAT YOU WILL HAVE TO REDEEM THE 6 MONTH BY YOURSELF WHILE I WAS THINKING THEY WOULD DO THAT AUTOMATICALLY BUT THEY WENT AHEAD BEHIND MY BACK AND CHARGE ANOTHER 6 MONTH REGULAR PRICE WITHOUT MY KNOWLEDGE WHEN I THOUGHT IT WAS SUPPOSED TO BE FREE AFTER I HAD MET THE REQUIREMENTS. There are so many problems I have encountered. You find someone and their profiles just disappear off the face of the earth, and the customer service is the worst. Terrible site, I will never endorse it or subscribe again if I have to be alone the rest of my life. Not to mention, 2 guys have already tried to extort money from me so beware. Anonymous My recommendation is to STAY AWAY from Match. I lost a lot of money with them. Staffed it appears by a money grubbing workforce who seem to be more dedicated to screwing the last cent out of their customers than providing any sort of quality customer services. I can't say loudly enough that match,com should be the LAST place you chose to risk your money and credit card details. I certainly was bitten by their complex and difficult to understand codes of practice and terms of conditions and obscure website navigation structure. If you read this and still sign up, you have been warned. There are plenty of low cost some even free sites where you get as good if not better service for a whole lot less anguish AND COST. Anonymous I just signed up and to my horror learned that a man that has engaged in scary behavior at work toward me and others is a member that lives win 20 miles of me. They could not block him from seeing my profile and the thought of him seeing it scared me to the point that I was too worried to use their site. They refused to grant me a refund - was a member for less than three weeks out of six months. Asked for a supervisor to review the decision - no answer other than to suggest I file a police report, which made it real clear that they did not read what I wrote! I hope that all people ripped off in one form or another will file complaints. I have filed one with the Better Business Bureau out of Dallas Texas. An easy process that you can do on line. Anonymous I've been having trouble getting anyone to give me answers. Everything seems like a cover up. Every guy I have been interested in he doesn't get my emails and all of a sudden his profile is gone. They say it's security but what about that textmatch, if you subscribe you can talk, does your talking get blocked? And, the guys I am not interested in that are alleged scammers, their profiles are still there, hmmmmm why is that? It's like they dangle a carrot in front of a horse, just keep you going on and on so that you feel you have to resubscribe. And why are they renewing without people's approval? I have tried to get some kind of answer that makes sense but no one is forthcoming and no one is willing to help. When I know that an email is NOT successfully on it's way how can they have that on their site? I don't believe for a second that EVERY guy that I have wanted to get to know is a sccammer. They said no this isn't it, but then why aren't they deleted guys that I am not interested in just like the ones I am. If they are dishonest or it is a security issue, then they should be deleted too, but it seems like just the guys I would really have liked to have gotten to know. Guys you are NOT interested in are there for eternity, go figure. They should be shut down, too much to say at 2:30am, but for those of you thinking you found a soldier, check the time of the email he sends to you, it probably is NOT Kandahar or Afghanistan time. DO NOT SUBSCRIBE - TELL EVERYONE NOT TO SUBSCRIBE. It's a gut feeling. Anonymous Rather than posting complaints we should either start a blog or better yet, we should all unit and start a CLASS ACTION LAW SUIT. This company strictly enforces payment rules as posted by others by auto renewing. Do you know how many profiles I have seen on match. All this site cares about is getting your money and posting as many bogus profiles as possible in order to suck in as many serious paying members as possible. LET'S START A CLASS ACTION LAW SUIT! Anonymous I met someone on here, and boy was he a smooth talker and a manipulater, said all the right things, soon enough I found out that he lied about where he lived, and he is somewhere in Europe, claims to be a widower, and has a single child. Has a business which is not true, and I was so nieve and taken for a ride, I am such a caring sucker, i even lost money, couple weeks later I seen him again on line with match. I have documents, emails, talked on the phone everyday, and put two and two together, now I see him back online, what a leech for more money. Anonymous BEWARE LOTS OF SCAMMERS ON THIS SITE!!!!!! WATCH FOR THESE 2 MAYBE WE SHOULD HIRE A PRIVATE INVESTIGATOR SPLIT THE COST AND HUNT THEM DOWN! THEY ALL SEEM TO BE WIDOWERS, CHILD AND YES THEY ARE RIGHT BACK DOING IT AGAIN TO SOMEONE ELSE. WHEN PEOPLE ARE KIND AND VULNERABLE THEY ARE TAKING ADVANTAGE.... THEY MUST BE STOPPED!!!!!! THERE IS NO EMAIL TO REPORT SCAMMERS THAT I COULD SEE IF THERE PROFILE STILL SHOWS YOU HAVE THE OPTION OF REPORTING, HOWEVER IF THE PROFILE IS UNAVAILABLRE YOU CANNOT REPORT THEM. Anonymous My account was terminated without notice. They denied me the right to speak with another. I requested a refund and guy said they do not refund for violation of contract. I was only on for about 2 weeks. This sight needs a class action suit filed against them. Anonymous I HAVE WHAT I BELIEVE TO BE A VERY EGREGIOUS COMPLAINT. BESIDES ALLOWING MY PROFILE, EMAIL ADDRESS AND PASSWORD TO BE HIJACKED, IT MADE ME CREATE A COMPLETELY DIFFERENT PROFILE, EMAIL AND PASSWORD WITHOUT ANY CREDIT CONSIDERATION WHATSOEVER. IT WAS CONFIRMED BECAUSE OF THE BOUNCE THAT THE BREACH OCCURRED AT ITS END - NOT MINE. RELUCTANTLY, I ALLOWED THIS TO PASS. THEN, AFTER 2 MONTHS IT STOPPED SENDING ALL NOTIFICATIONS AND EMAILS. ITS CORPORATE OFFICE SAID THAT A BOUNCE IN AN EMAIL CAN CUT-OFF AN ACCOUNT AND THAT IT'S A PITFALL OF DOING BUSINESS BECAUSE IT CAN'T HAVE 100% SECURITY. CAN'T IT HAVE AT LEAST THE DECENCY OF CREDITING THE 2 MONTHS OF SERVICE BACK TO ITS PAID SUBSCRIBER? WHAT A CHEAPSKATE, CONNIVING, UNETHICAL COMPANY TAKING YOUR MONEY FOR SERVICE AND NOT PROVIDING THE SERVICE YOU HAD PAID FOR. I NEVER LOOK TO A FREE LUNCH - ONLY WHAT IS FAIR. ITS CORPORATE STRUCTURE IS COMPRISED OF DIRTBAGS!!! Anonymous THIS DATING WEBSITE IS BS. ALL THE MEN ON THIS DATING WEBSITE ARE EITHER MARRIED OR IN A RELATIONSHIP OR JUST LOOKING FOR SEX. WHAT HAPPENED TO NORMAL PEOPLE? WHAT HAPPENED TO MANAGERS AND OR SUPERVISORS TRYING TO COMPROMISE WITH MEMBERS? THEY SAY NO TO EVERY SINGLE THING WITHOUT A TRY OR A PUSH OF HELP. RIDICULOUS AND AS SHADY AS THE LOSER MEN ON HERE. I'M GOING TO CONTACT ALL THE MEN'S WIVES AND OR GIRLFRIENDS ON HERE AND LET THEM KNOW. IM GOING TO LET THEM KNOW WITH PROOF. GOOD LUCK TO THIS DATING WEBSITE. DISGUSTING, MAKES ME SICK. Anonymous THIS DATING WEBSITE SHOULD SCREEN ALL WHO ARE REGISTERING. THE BEST THING IS TO MEET IN PERSON.. THEY GET YOUR MONEY, AND YOU BECOMEING A VICTIM OF THESE BASTARDS OUT THERE, PRETENDING TO BE INTERESTED IN YOU. Yes, this site needs to hire some better customer service employees to stay in business. I lost my job and litterally begged them to return my money since they hit my account early and told them I needed it for food and gas and they basically said, TOO BAD! They suck and I'm making my goal to spread the word!!!!!! Anonymous Worst customer service ever. Stay away from this site. There are others and the free ones have better customer service then this one. I have been trying to get on the site for a month and keep getting ignored as my password will not work. I think they have screwed my account up so bad they can not even get my password to work and don't want to refund my money. Anonymous I was mistakenly and erroneously charged for a Yearly Subscription. I immediately emailed them to confirm cancellation. Yet to hear back from them. I then re registered for the 3 month plan, which is what I intended in the first place. I am willing to lead a Class Action Lawsuit if anyone else is interested. Allow me to take the lead. Frontline, Dateline, ABC News Investigative Reports and the list goes on. Lets do what match. Show me you care about fraudulent transactions in the corporate environment. Respond to these comments so I am reassured I have your support. They admitted that their system is not always 100% accurate, but that if the cancellation is not in their system, they will not issue a refund. So I was charged another 3mos on my credit card and no one will give me a refund. Anonymous 17 DEC - I AM AN OAP AND JOINED MATCH. COM FOR ONE MONTH BUT WHEN I RECEIVED CONFIRMATION IT SAID SIX MONTHS, I AM BOILING OVER AND SO VERY ANNOYED, DAYLIGHT ROBBERY AND YET EVERYONE TOLD ME IT WAS THE BEST SITE. CANNOT REACH ANYONE TO GRUBLE - NO E-MAIL ADDRESS OR SUPPORT AND THEY HAVE THE CHEECK TO TRY AND GET ME TO JOIN MATCH-AFFINITY, WELL THEY WERE ACTUALLY WELCOMING ME TO MATCH. CAN SOMEONE TELL ME IF ITS THE SAME SITE? A VERY DISGRUNTLED WELSH LASS E DAVIES Anonymous My wife and i have been customers of Macys for over 35 years. We had to leave the store the other day because of the poor selection of music being played. I dont think RH would approve. Scam artists and married men galore. Been over a week and the married men are still there and active!!! Match helps married men cheat on their wives as long as they are making a buck, what do they care? Watch out people and stay off of this site!!! Anonymous This is the WORST customer service I have EVER experienced. I had been on Match. Two years later, I returned with the same expectations. I signed up for one month, but was billed for 6 months. After ONE week on the site, I realized 90% of the profiles and people interested in me were scammers or fake. I immediately called to cancel my membership and was connected to the Dominican Republic customer service center. I requested a downgrade to one month and cancellation of my account. Same answer at all 3 levels of customer service, NO REFUND, because I used my account for 6 days. They had a rule and reason not to refund for everything. I hung up and called right back, this time I was connected to the customer service center in Costa Rica. They were a little better but still far from what I would expect. The frustrating part is seeing other comments on here and the dates other people had the same SCAMMER problems I had. The people at Match admitted they had a problem and were working on the issue. Strange since people on here were complaining about the same thing 3 years ago. Anonymous Getting Spam from various hustlers is annoying and certainly not unusual. Getting spam from a company with a national footprint, unacceptable. It appears that Match. Services, that from these reviews, seem questionable to start with. On top of it all I have no interest or need for their type of services. Oh, yeah, one more thing. That guy you have on national TV, I don't care who he is or what his background is, is creepy! Anonymous I had a bad experience with match. My account was opened a week later but for one month only when I paid for three. Called customer service and was told I would not receive the advertised service because I paid by check. She recommended canceling to receive a refund,which I did. Said I would be contacted within 24 hours. I was never contacted and never received the refund. I have filed complaints with the Atty General and the Better Business Bureau. Anonymous I had cancelled my subscription on September 03rd, 2012 with received email confirmation , however called back mid September 2012 to advise I was still receiving emails and to request stop of all correspondence. Unfortunately my accountant did not question my credit card being continuously charged every 3 months since September 2012!! I have been told it got reactivated at that time, however, again, my call was to stop all emails and never to reactivate my account. I am extremely upset with this experience and demanded a full refund past the last two transactions that they agreed to refund. It is shocking to experience such unethical business practices. I have not received ANY of their services past my cancellation. Anonymous I agree with all who feel that Match. Just recently, they've removed the No Thanks feature and the ability of a customer to save an unfinished email as a Draft. I have had several messages just disappear while I was still typing, never to be seen again; this has also happened to people who were trying to contact me. This very week, this kind of problem put a halt to a possible relationship because we could not finish our emails before they disappeared. I have called to cancel my 5-year subscription. I do not recommend this site to anyone. Anonymous They are the biggest scam artists on the face of the earth. I singed up for 6 month free membership. Next thing I know my credit card is charged I called customer service which should be known as No service and they refused a refund. Asked for a supervisor. Think they transferred to a Co worker though. They refused to help and basically said to bad. It was my problem they said. I asked for corporate office info and they refused to give it to me. I called back a few days later and asked again for a supervisor. Was talked to rudely and told they would not do anything to help. Asked for their supervisor and was told they didn't have o e and then they hung up on me. This company needs to be banned from conducting business Anonymous I had my identity stolen from the information I GAVE TO MATCH. The reason why corporate will only give an address and NOT phone number is because they don't want to face their EVERDAY mistakes!!!!! Anonymous I called eHarmony and told them about the horrible customer service experience I had and they gave me 3 months for FREE! It was so kind of them to truly care about what happen to me. I will add that after only 2 weeks I found what I think might be the one!!!!! Something has happened to this company in recent year. They automatically renew you even if you put in your preferences that you don't want the automatic renewal. Then when I called them they wouldn't give me my money back. So I went to my bank to complain and get my money back, which I got back. BUT now they blocked my account. They won't give me back my profile or pictures or let me use there service again. They have lied overtime I talk to them. It is really sad that NOTHING is being!! Andrea Sobocinski Has anyone taken this to the attorney general as was stated in the previous thread? I am ready to get on board with a class-action law suit. Just attempted to get my refund after cancelling my entire profile the day after charges were TAKEN from me. I will fight this any way I can. Is there a process to start class-action? Anonymous I live in Canada and just tried to use a prepaid visa card to subcribe to match and after talking to five different people at match I am on father ahead. I was told to wait another 2to3 more days and try the card again. Its about time the U. S GOVERMENT step in and do something about the way thay treat the common person. I'm not an attorney, but have been involved with these before. Lawyers get most of the money in a settlement, remember they're crooks too, but it is great for exposure. Also, write BBB and complain. But until people start taking action in cases like these and others, it will be business as usual. Anonymous I went to cancel my subscription and deactivate my account the day before it was set to expire, only to find out they had renewed it a week early then said they couldn't refund the or any of the amount because I had been on it once since they renewed it. I spent the better part of an hour dealing with a lady and her supervisor of whom both could barely speak English. Both refused to listen to my complaint or assist me in any way. Both were snotty and unprofessional in their tone with me only infurating me more. Not to count how long I was put on hold during this ordeal. I asked for the supervisor's supervisor and she said they weren't taking any calls. I asked for Corperate's Headquarters phone number and address. She said she couldn't give out their phone number and gave me a P. Box number in Dallas. Bitch I wasn't born yesterday! Dealing with these people is terrible beyond belief. Thank goodness I had the original charge placed on a credit card and this is where they also charged my renewal. I called my credit card company and explained the situation to the associate who gladly helped me and also put me thru to her supervisor. The supervisor said she would have the dispute resolved in two to three days as if it never happened. And she said they have this problem with this particular business all the time. Without ever meeting me in person one of their customers was sending me messages explicit explaining me what he wanted to do to me sexually from head to toe. I need not need this kind of harassment and he refused to stop sending messages of this degree no matter me telling him it was disrespectful and I didn't want to ever hear from him again. This is not what I signed up for when I got the account. If you charged it to any account call the company and tell them to BLOCK MATCH. COM FROM FUTURE CHARGES TO YOUR ACCOUNT! I am appalled by the fraudulence committed by this company. I recently signed up for one month and requested that they terminate my membership for the following month as I would be traveling for business. I was assured that I would not be billed further. After receiving numerous e-mails, I became aware that they re-billed my credit card and I immediately notified them requesting a termination but to no avail. I contacted an attorney and no doubt had grounds for a law suit but kindly agreed to let it go as I didn't want to go through the aggravation or unnecessary hassle of going to court. Needless to say they quickly removed my photo from the web-site. Their fraudulent behavior, poor business tactics and lack of respect for customers is disgraceful and I hope that people will think twice before signing up to fill this company's greedy pockets. FYI, its also been proven beyond a shadow of a doubt that they use dummy profiles and photos to entice and fool subscribers. The Illinois Toll cannot charge my card without the new expiration date, how can Match. Never use them again. Plenty Of Fish is free, and you get better results. Com should learn if youy take advantage of people they NEVER come back! And they tell everyone not to use them. Far more expensive to their business model than honoring a non authorized charge refund request. Anonymous WORST CUSTOMER SERVICE! I don't go to my match acct very often and the matches sent to me were by far no one fitting my preferences, so I think too much of it for a few days. I had saved my email address and PW so my log-ins were quick. Well, I could not log-in. I did not recognize my PW. I requested a PW reset about 4 times over a couple of days but never received a email with the link to rest it. I called the 800 only open M-F 8-5pm about 4 times during this process and was told that my email address does not exist, my screen name does not exist, etc. Using my incident , they were finally about to access something. I was told that the e-mail address they had on file was not the one on the account. Seems that a character had been added to my e-mail address. The story gets crazier. Anyway, they tried to say that I had posted an incorrect e-mail address on my account. This is beyond ridiculous. I am unsure of what the true really is but I do know that the error is on Match's end. I have done nothing different with my account settings since becoming a member. Someone changed my account email address and Lord knows whatever else and doing so had prevented me from accessing my account. Cust Srv would not let me speak to a superv. And, they refused to refund my money. I am contacting my bank and the BBB. Oh yeah, one of the CS at Match said that they were located outside of the US. Anonymous Below is an e-mail I sent using the e-mail address as provided on their corporate Web Site... I guess its off to court. Lets see if we can't shut them down and put their management in Jail???? If he does Not show up I WILL come and Find Him!!!!!!!!!!!!!!!!!!!!!!! Once the action is filed It WILL be continued to its FULL conclusion. In the End You and your Fraudulent service are DONE!!!!!!!!!!!!!!!! With Warmest Regards M James Anonymous All one needs to do is read all the above responses about this site to get a real picture of what the site is incapable of providing. I agree one-hundred percent with the negative comments that are aforementioned. The customer service people? Well you cannot really blame them. They are obviously given a script to go by to answer questions. That is why so many questions are not adequately answered and you leave the call frustrated. MATCH outsources the calls to a hub facility in Manila. The people answering are not technicians nor are they really capable of answering the questions. I called several times and would get the same standard answer to my questions, which ultimately never answered them. My problem, I have not received the daily matches from the site for over two weeks and all I received as an answer was that a message was sent to the technical division. Still not receiving the daily match, so my thought is the technical division does not exist or there is only one person to deal with all the issues. And obviously by all the comments there are so many. I resorted to looking up the cooperate office site and have also found a phone number and a e-mail address. I'll be using those also and I encourage everyone else to so the same. Maybe, just maybe it will lite a fire and someone will take all this nonsense seriously. Anonymous This company is the worst. For direct communications to corp. Also, notice the parent company and board of directors of parent company. Since no responses out of Match corporate office, find addresses of board of directors and start a flood of mail to their offices. Zannino, Director don't sign up with them, the Match guarantee is a scam. I asked the rep when I signed up the requirements and I meet them and they wont do anything, they also outsourced to India so they don't have to deal with you. Time to open a class action lawsuit against them, so we all get our money back for breach of contract and bait and switch Anonymous sounds like they outsourced their customer service center and it is HORRIBLE. I could not get a FULL refund the day of the renewal only partial and did not want to use the site anymore. They would not allow me to speak to anyone in charge or at a higher level. Still not using them and want my money back. POF is FREE Pass the word to use someone else. Anonymous I agree with all of the above. MATCH was once very customer friendly. They will no longer honor attempt at cancellation after one or 3 months, with a warning that one needs to re-up to continue. They just charge you. I stopped using Match in Mid-February 2016 and unsuccessfully tried to turn it off on line. On March 10 they billed me for a full 3 months, though I had not been using the service, and tried to turn it off. I asked 6 times to speak with a supervisor or manager. I was refused everytime. In fact, she thretened to hang up on me, and thus remove the option for a small refund. I think they have indeed outsoiurced their financial and cusomer service to someone else. MATCH IS NO LONGER CUSTOMER ORIENTED OR USER-FRIENDLY IN ANY WAY. THE FINANCIAL SET UP IS A TRAWLING OPERATION TO KEEP CHARGING MEMBERS AS LONG AS THEY POSSIBLY CAN. BE VERY CAREFUL WHAT YOU SIGN UP FOR HERE. Once they were people-oriented, which is what a site like this is about. Instead of responding negatively how about you build your own dating website with godaddy. And rarely works for anyone. It needs to be replaced with hundreds of smaller dating websites that can actually be moderated and regulated. SHOULD have looked on this page before i signed up.

PLEASE, PLEASE CANCEL MY ACCOUNT. Now nearly two years later I am no further with my north requests. PLEASE, PLEASE CANCEL MY Match.com phone number. I have dated a couple of guys and too much drama. Please block my husband's email from your site. I have sent a message to women you say will be active in 3 days, well I waited 3 days and the xi you say was to be activated was still waiting 3 days. His voice does not sound as a mature man in his 55. Like another member wrote, they got me when I thought I was signing up on a monthly basis and they charged my card for a whole tout. Like I said, I did not purposely or knowingly rejoin so your system is screwed.